General Risk & Fraud Analyst

WHAT YOU WILL DO EVERY DAY

• Support clients through available communication channels and respond regarding

status/security of their profile

• Spot, investigate, and report frauds and abuses around platform usage

• Analyze and report any suspicious behavior regarding internal fraud activity

• Process and oversee deposits and withdrawals. Report and take action on suspicious transactions

• Communicate with the technical department in order to solve possible problems

• Analyze and take action based on various reports. If needed, suggest changes and improvements

• User profiling. Adjusting clients’ accounts rights in accordance with procedures and company’s best interest

• Maintain documentation about guidelines and procedures

• Accomplish any request coming from the direct manager & management

team in a legal manner

• Provide training, feedback and guidance for less experienced team members.

WHAT QUALIFIES YOU TO JOIN US ON OUR MISSION

• Minimum 2-year industry experience

• Exceptional attention to detail and effective follow-through

• Analytical ability

• Excellent computer skills and proficient in Excel

• Client-oriented, responsive to client requests

• Problem-solving abilities

• Excellent organizational and time management skills

• Ability to look at situations from several points of view

• Ability to think quickly and work under pressure with limited supervision

• Proven ability to maintain the strictest confidentiality with regards to client and employee data and investigations

• Availability to work during unsociable hours with the flexibility to work at any time, including evenings, weekends, and public holidays

CONSIDERED AS AN ASSET

• Experience with SoftSwiss (specific backend software)

• Previous experience in a risk/fraud environment in the iGaming sector

• Familiarity with tools like Payment IQ and Tableau

OTHER

Hybrid role (3 days office, 2 days home)

Rotating schedules - 8am-4pm / 2pm-9pm / 3pm-10pm