Digital Operations Specialist

The Digital Operations Specialist will be asked to perform a variety of tasks covering the entire portfolio products being offered. The person must have good team working skills and must be detailed and analytical regarding customers’ activity. The Digital Operations Specialist must make sure that all tasks and duties are properly communicated and executed, with quick response times on all our communication channels. The role also requires a professional employee who can work under pressure.

All Specialists will work across a range of functions, but each one will be assigned an area of focus where they may have more responsibility. This focused part of the role is described in further detail below.

Responsibilities:

• Understanding operations for running a platform. Ability to perform a range of shift duties across these areas.

• Unless unavoidable (due to interruption or major error), feeds and products should remain operational and our full suite of tools used to achieve aims and/or directives from senior colleagues.

• Monitoring our website, forums, social media and communications from internal partners (such as customer withdrawals function) to assist with group operations.

• Investigate suspected fraudulent activities, collaborating with external and internal parties as required. Analysis of promotional mechanisms. Run and monitor all vendor systems as required to assist with real-time detection.

• Working collaboratively with the wider group to facilitate the best outcome for the group and our customers.

• As your experience grows and your performance improves, you may be assigned to work one or more high profile tasks or to improve own working standards in support of team leads.

• Previous experience in a role connected to operations or risk team

• Broad knowledge of customer engagement, digital platforms, and industry trends.

• Core competency and prior experience in at least one of the focus areas, core competency in more than on considered an advantage

• Be able to work unsupervised and under pressure

• Responsible and respectful

• Have a good eye to detail, analytical mindset preferred

• Weekdays Office hours excluding weekends and Public Holidays.