Customer Support Agents (JAN. 2027)

We at Vittoria Services are looking to recruit Customer Support Agents to join our team on a full-time basis. We believe in providing an excellent, efficient, and high-level customer service experience to our customers. Customer support handles all customer contacts through calls, emails, and web chats. A multi-skilled agent is one that is able to effectively cope in an ever-changing environment.

*Candidates applying must either have the right to work in Malta (EU/EEA/Swiss) or possess a valid work permit to date - ONLY change of employer application processes can be assisted.

Start Date:

• Jan 4th, 2027 (tentative start date)

• 7am-4pm (this is subject to change according to business needs).

Job Purpose:

As a Customer Support Agent, you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CSR offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.

Key Role Responsibilities:

• Reply to emails, and web chats in a professional manner;

• Strive for first contact resolution;

• Offer exceptional and proactive Customer support, which exceeds all customer expectations and seize opportunities to upsell products including Bitcoin when they arise;

• Provide helpful Customer Support by identifying customer needs, resolving customer concerns;

• Be knowledgeable in all necessary areas regarding the business and its products;

• Ensure processing of email and chat inquiries according to internal procedures and policies;

• Ability to liaise with other departments to address customer inquiries (i.e., BTC, Fraud and Financial Services);

• Can quickly identify and report any technical issues relating to system issues and errors to the appropriate team;

• Perform additional duties and project work as assigned.

Key Personal Capabilities:

• Has at a minimum of basic knowledge of internet troubleshooting;

• Passionate about adding value to a customer’s experience and interaction;

• Excellent email, and web chat etiquette with strong verbal and written communication skills;

• Continue to attend training / upskilling sessions to improve product specific and systems knowledge;

• Has basic troubleshooting and Multitasking skills;

• Able to portray a professional and positive attitude and can live up to our Company values;

• Be a strong team player who can motivate and drive team success;

• Can demonstrate flexibility and reliability in shifting schedules;

• Savvy in the use of Microsoft and Mobile applications;

• Dedication and enthusiasm;

• Strong command of English;

• Knowledge of the wider gaming industry will be considered an asset;

  
  Other Information:
  Currently, our employee benefits comprise of the following:

• Great location at Spinola Bay

• Competitive compensation

• On-site and off-site events 

• Local + Global Recognition Schemes with awards & prizes

• Private Health Insurance with preventative care (eye+dental)

• Fruit basket

• Tea biscuits

• Training and other Events to support your career

• Discount card with on-site foodcourt Carob Tree

• Close-by Childcare Centre

• Suggestion Box – let us know what you think!

• Library (bring & share)

• Company sponsored car park

• Cash and/or Prize Competitions!

• Team Building Events 

• Birthday Surprise Gift

• Discretionary Christmas gifts

• Wellbeing policy

• Relaxation room.

• This position is remunerated with a starting salary of EUR 26,779 per annum and pro-rated.

• A 15% salary increase will apply upon successful completion of the probationary period.

• Schedule: Monday – Sunday with 2 days off (not necessarily consecutive days off; shifting schedules).